Frequently Asked Questions

What are Memorial Touchstones made of?

Our Memorial Touchstones are crafted from high-quality glass, designed for durability and a smooth, comforting feel.

How big are the touchstones?

Each touchstone is approximately 1.5 x 2 Inches, making it the perfect size to hold in your hand or carry in your pocket.

Will the image on my touchstone fade over time?

No, our touchstones are made with a fade-resistant process to ensure the image remains vibrant. However, if the photo fades or deteriorates in any way, we offer a free replacement guarantee.

How long does it take to receive my order?

Each touchstone is handmade to order. Please allow 10-15 business days for production, plus additional time for shipping based on your location.

Do you accept returns or exchanges?

Because each touchstone is custom-made, all sales are final. However, if your item arrives damaged or defective, please contact us at ltpruitt@fkmemorialportraits.com within 15 days, and we will assist you.

How do I care for my touchstone?

To keep your touchstone in perfect condition:

Wipe gently with a soft cloth.

Avoid exposure to harsh chemicals or extreme heat.

Where are your touchstones made?

Our touchstones are 100% made in the USA with great care and craftsmanship.

Can I customize my touchstone?

At this time, our touchstones come in a selection of pre-designed colors with high-quality imagery. We do not offer custom engraving.

Will my touchstone look exactly like the photos?

Each touchstone is handmade, meaning slight variations in color, shape, and image placement may occur. These natural differences make every piece unique and one-of-a-kind.

Will I see a preview before my touchstone is made?

Yes! Every order includes a proof for approval before production begins. This ensures you are completely satisfied with the design before your touchstone is created.

What if I have additional questions?

We’re happy to help! Please contact us at ltpruitt@fkmemorialportraits.com for any further inquiries.